Farquharson/Tedesco on Business Development: Sales: Harder Now or Before?May 2013
Today's print sales reps grumble that it's harder than ever to land new business. Decision-makers hide behind voice-mail and caller ID. "No one ever calls me back," they moan. Prices are all over the map and customer loyalty is a thing of the past. Doors are locked and business is less personal than it used to be, and on and on. In fact, some claim that all aspects of sales have never been more difficult than they are right now. "Things were better in the old days." But is that really true?
Is it harder to sell now or way back when? Let's look at a few sales challenges and make a comparison. Before we begin, let's define "way back when" as the pre-Internet era. If you need a more specific date, let's go with the early '80s. Mullets were hot and disco was dead. Okay. Let's have a look...
Sales Challenge #1: Finding a Hot Prospect
THEN—Identifying prospects took on two forms, primarily: You could work from a list or you could use your eyes and perform what was called "prospecting by driving around." Lists were outdated the second they were printed, but that is offset by the fact that people used to stick to one job longer, so they had a longer shelf life.
NOW—Google. Giga Alerts. LinkedIn. Jigsaw. Hoover's. What more is there to say?
Regardless of whether it's today or yesterday, the process of growing new business starts with identifying worthy prospects. There is a difference between finding a prospect and finding a quality prospect. Al Gore has given us a tool that makes it possible to scan through mountains of data until we find just the right company or companies to call on. With just a few keystrokes, it is possible to uncover hot markets, hot verticals and hot prospects. In addition, the Internet has made networking easier and faster. Answer: Harder then...in a landslide!
Sales Challenge #2: Getting Someone on the Phone