PRINT 05 Sheetfed/Web Offset presses -- Perfecting Personified
And, since maximum rated speeds, dot reproduction and makeready enhancements are continuing to become more transparent from one sheetfed offset press manufacturer to the next, enhanced after-sale service and support programs that maximize uptime became a focal point for some vendors.
Heidelberg, for example, unveiled a new repair and maintenance program called systemservice 36plus, which now covers new press purchases (except for GTO and two-color Quickmasters) automatically for a period of 36 months.
The enhanced service package entails an annual press inspection by Heidelberg, which includes maintenance and full coverage of all repair services and parts for three years; Web-based remote diagnostic services; as well as 24/7 access to both expert team and online self-help support.
On their part, customers must commit to maintaining their new presses according to the manufacturer’s maintenance checklist on a regular basis to receive the extended warranty. After 10, 20 and 30 months, a Heidelberg technician will conduct scheduled maintenance inspections.
MAN Roland’s enhanced printservices program also promoted the importance of press uptime with its preventative maintenance and proactive repair program. Customers can enroll for different levels of coverage, from regular inspections, safety checks, cleaning and adjustments to full repairs and periodic press audits.
Another helpful component is MAN Roland’s TelePresence remote sheetfed press diagnosis system, which garnered a 2005 PIA/GATF InterTech Technology Award. It functions as a trouble-shooting tool that enables MAN Roland technicians to examine and analyze press technical difficulties off-site via the Internet.
New Demo Center
Sporting a new name and a new emphasis from being thought of as a small press/ duplicator distributor into a larger format press organization, xpedx Printing Technologies also played up post-sale service by noting the localized technical support provided by its network of 50 Ryobi dealers. At PRINT 05, xpedx featured an eight-color (4/4), 29˝ Ryobi 758S UV perfector and a four-color Ryobi 784EP convertible perfector. The company also plans to open a new national demonstration center in metro Kansas City by the middle of next year.