ONE SOURCE DIGITAL SOLUITONS -- Rebounding From Robbery
According to Chiricuzio, everything was back in place within two weeks, with a greater majority replaced within one week.
As for the employee's truck, it was found two days later at the towing yard. After replacing the hood and doing some body work, it was "as good as new."
Prior to the robbery, employees had taken a relaxed attitude toward the policy that no one works alone; it is now strictly enforced. The security system within the building has been upgraded, although Chiricuzio notes that would not have prevented this attack, since the robbers were given access to the shop. However, all deliveries must receive prior clearance—people who show up at the door unannounced will remain outside.
The robbery also brought to light the company's need for higher insurance coverage; while One Source was adequately covered in terms of replacement value, there were spots in the coverage that would have hurt the printing company had the disaster been a fire instead of a robbery.
The Human Toll
Chiricuzio addressed his employees after the incident and praised the victimized worker for doing the right thing. "I would trade this entire company for a single hair on his head," he adds. "Equipment and money can be replaced, but lives can't be."
The ordeal has obviously somewhat shaken Chiricuzio's sense of security, as is the case with any home/office invasion. From his perspective, there are more positives than negatives to come out of the experience in the long run, except for the trauma endured by his employee.
"You need to be cautious. To get reminded of that in a way that doesn't cost somebody their life, you've got to consider yourself lucky," Chiricuzio remarks. "And I do.
"People will do things like this out of desperation. There are those who bring things to the world and those who take things from the world. You've got to protect yourself from the takers."