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Océ Hosts Print Professionals at Customer Experience Center

February 2009
TRUMBULL, CT—February 12, 2009—Océ, an international leader in digital document management and delivery, recently hosted the first Océ Innovation VIP Event at the Océ Customer Experience Center in Boca Raton, FL.

Océ executives, industry experts and a cross section of print professionals spent a full day exploring the positive impact of digital innovation on their businesses. The event is the first in a series to be hosted by Océ North America at the new Customer Experience Center in Boca Raton, Fl. The Océ Customer Experience Center, a world-class, eighteen thousand square foot facility, showed attendees digital innovation in action across the full breadth of Océ products.

The audience included professionals responsible for corporate transactional, graphic arts, and office print environments, as well as those with interests in wide format display graphics and technical documentation. James Martin, Plant Manager for Envision Digital Print, found the sessions and networking productive in many ways. “I liked the interaction of it, and I have to give Océ a lot of credit. Océ has always treated their customers exceptionally well and has stood out in that regard. From networking with other attendees, I know they felt the same way. We were getting personalized attention from the entire Océ staff. With hands-on time in the demo center on the equipment and talking to experts who know understand the technology and my business needs, it was an excellent investment of my time. Océ helped answer questions that were huge to my business.”

The educational sessions focused on trends that are reshaping document requirements, such as workflow, digital color, environmental sustainability, TransPromo communications, and security. Thought leaders presented sessions designed to help companies better understand how innovation can position them for success in all kinds of economic conditions.

TransPromo: A Process, Not a One-Time Solution
Drawing on her extensive background in creating relevant, personalized communications, analyst-at-large Elizabeth Gooding led a comprehensive look at cost savings and revenue opportunities made possible with Transpromo communications.

“TransPromo is a process, not a ‘one time’ solution,” she declared. “Over time, it can maximize long-term customer value, reach new customers through existing customers, and reduce service costs.” Gooding is president of Insight Forums, an organization bringing business and technical professionals together for social networking and education designed to improve communications.

"It was a great networking event with a lot of information sharing,” said Gooding. “People are hungry for information on how to improve their operations. These attendees weren’t focused on feeds and speeds, but on the services and support necessary to get the most out of their investment. Everyone at the event clearly benefited from the information exchange."
 

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