HEI Productivity: New Service Offering from Heidelberg Ensures Smooth Press Operation

HEIDELBERG, GERMANY—May 16, 2013—For most print shops, press downtime means lost money and dissatisfied customers. Previously in such cases, a service engineer generally had to resolve the problem on site and request spare parts if necessary. All in all, it was a pretty laborious process. Since the introduction of Remote Service technology around ten years ago, customers have been benefiting from significantly shorter reaction times and downtimes. Many malfunctions can be resolved directly online or over the phone. If it is necessary for a service engineer to visit, prior analysis enables him to order any spare parts required in advance. Heidelberger Druckmaschinen AG (Heidelberg) has continually optimized and expanded the functions of its Remote Service technology, which has received multiple awards. Since the introduction of Remote Diagnosis in 2004 and the eCall automatic alarm function derived from it in 2008, Heidelberg has enjoyed unique selling points in this field within the industry.