Today on PIworld

Why CSR Frank Is 
So Good
By Michael Casey
Last week I needed customer service/tech support from a business. Boy is Frank good. Before jumping into why Frank is 
so good, I want to share the treatment I 
received from about 50 commercial printers I called last week…

Consolidated Graphics 
Reports Big Income Increases

Its revenue for the quarter increased to $299.1 million, a gain of 8 percent. Operating income increased 52 percent to $28.2 million, and net income increased 54 percent to $17.6 million. “Adjusted operating income of $30.2 million this quarter was…

U.S. Postal Service Losses Mount, Warns of Potential 
For Defaults

It ended the first quarter with a net loss 
of $329 million, compared to a net loss of $297 million for the same period in fiscal year 2010. Absent changes in applicable laws, the USPS will be forced to default on some of its financial obligations…

Far-Eastside (Indianapolis) Printer Masco to Close; 
65 to Lose Jobs

The Masco Support Services commercial printing business in Cumberland (IN) will be closed this summer, costing the jobs of all of the 65 workers at the plant. President Brian Bruning said today, “It was a corporate decision” by the Taylor, MI-based 
parent Masco Corp…

Paper Industry Must Adapt After ‘Jolting’ Sales Drop

North American consumption of printing paper dropped to 32 million tons last year from a record 48 million tons in 2000, and the precipitous decline may continue, Andre Bernier, chairman of the Pulp and Paper Technical Association of Canada, said…

What a 
Difference a 
New Logo Can Make
By Richard Mager
At Padgett, we’d formed a three-person working group to spearhead the reinvention of our look and feel. Human nature being what it is, when the three of us met with the designers, as you’d expect, three very different opinions emerged…

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