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Merrill Corp. Implementing ADF Workflow from InfoPrint Solutions

March 25, 2010
BOULDER, CO—March 25, 2010—InfoPrint Solutions Co., a joint venture between IBM and Ricoh, today announced that Merrill Corp., a leading global provider of technology-enabled solutions for the financial, healthcare, real estate, legal and other corporate markets, has chosen InfoPrint Solution’s Automated Document Factory (ADF) solution, powered by InfoPrint ProcessDirector (IPPD) as its strategic workflow technology platform.

Merrill has deployed this multi-faceted, end-to-end, hardware-agnostic solution to manage and streamline its daily print operations. This effort will generate new business by ensuring the highest level of integrity is applied to sensitive documents such as healthcare enrollment kits.

In recent years, regulators have passed bills in the financial and healthcare industries that affect customer communications or impose violation penalties. These include the Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH), Regulation Z (Truth in Lending), Unfair and Deceptive Acts or Practices (UDAP) and the Credit CARD Act 2009. In Merrill’s case, a HIPAA-compliant workflow is extremely important and allows the company to provide top quality service to healthcare customers.

InfoPrint Solutions is supplying Merrill with a wide array of ADF workflow solutions driven by the IPPD workflow software platform. These solutions will help Merrill manage its heavy print volume and create separate, high-integrity workflows for its healthcare business. This combination will enable increased levels of job and mailpiece management from inception to output as it tracks work through various printers and finishing equipment including stitchers, perfect binders and inserters, managing complete document integrity throughout the entire process. InfoPrint Solution’s ADF offering also interfaces with the United States Postal Service (USPS) Intelligent Mail® system, providing delivery confirmation information directly back to Merrill’s clients.

Merrill’s ADF from InfoPrint Solutions will be deployable to multiple sites for fast speed-to-market, workload optimization and disaster recovery.

“We evaluated a number of offerings from other companies but determined that what InfoPrint Solutions could provide us was incomparable,” said Jeff Weiss, Vice President of Technology at Merrill. “We now have an end-to-end solution from file receipt through output and distribution of the communication piece. Our solution now enables us to provide our customers with reporting and visibility at every step, whether record level, piece level or page level. This is a complex solution driven by technology today that doesn’t exist in many of the offerings out there. We believe this will be a ‘game changing’ facet of our healthcare and financial services solution offerings.”
 

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