McIlroy--Where Are We Going On the Web?
Take a moment and ask yourself this question: What impact will the World Wide Web have on the printing industry in the next five years?
I'm going to guess what answer you gave. You're probably thinking that the impact will not be large. You're not denying that the Internet will influence many other industries, but there's just not much evidence that it's going to have a big impact on print.
That's certainly what I've been thinking—up until now.
The impact of the World Wide Web on printers has indeed been very slight thus far. In the last two years, about half of all printing companies have created Web sites (according to a PIA survey—and my own observations). Probably 75 percent or more of these firms have sales over $5 million, while perhaps only a quarter or fewer are quick printers. You get the picture.
These Web sites are little more than "brochureware." They comprise the online equivalent of the "capabilities brochure" of yore, and have about as much value. Every printing company feels it should have a Web site—just like every printing company feels it should have a capabilities brochure—even though this site doesn't really achieve anything. It was created more because it's embarrassing in omission, rather than out of any real expectation of benefit.
Not many people bother to go to these sites because there's really no reason to visit. The "helpful tips" sections are mostly retreads of tired old trade articles from years ago. The "About Our Company" pages are dull and superficial. Need I go on?
A few customers use these sites for files transfers, and every now and again an inquiry is received from a new prospect. Most of the inquiries are a waste of time—they're either from novices who require too much handholding to be profitable, or they're from bottom feeders looking to get the lowest possible print price.