Marketing Support Services Awarded Fulfillment Accreditation
CINCINNATI—August 23, 2010—Marketing Support Services, Inc. (MSS) has been awarded Fulfillment Accreditation by the Mailing and Fulfillment Services Association (MFSA), the industry’s national trade association of 650 member companies.
MSS is one of only 14 companies currently holding MFSA accreditation, which recognizes significant investment in fulfillment capabilities, processes and procedures that promote consistency and customer satisfaction. The award followed successful completion of a yearlong audit process involving in-depth corporate and operating profiles, review of procedures and documentation, and an on-site inspection of the 90,000 sq. ft. MSS facility located just east of Cincinnati.
“Of course we’re proud of the achievement, but more importantly, the process itself has been good for us,” said Greg Fischer, President of MSS. “The MFSA’s scrutiny has helped us learn, grow and become a better company.”
MSS began in 1987 with an expertise in data-driven, targeted marketing and a commitment to providing major consumer and B2B marketers the variety of support they need to execute plans and achieve results. The philosophy has led to a diverse service offering that characterizes MSS as proactive and innovative. Integrating traditional capabilities and emerging opportunities for clients, MSS today offers e-commerce programs, advanced data management, digital and variable printing, web-to-print, custom call-center programs and more, in addition to traditional fulfillment, assembly, packaging and mailing services.
Emerson Industrial Automation, a leading technology products manufacturer and an established MSS customer, describes how MSS service integration has helped them. “When I mentioned the idea of creating a custom, mobile app that calculates how much money Emerson V-belts save customers, I was surprised to learn MSS was already producing apps for clients,” said Jackie Catalano, Marketing Director for Emerson Industrial Automation. “MSS helped us design and build a user friendly app, distribute it online and promote it through direct mail and social media. They made it easy, and it’s been a great success.”