KBA Celebrates Successful GRAPH EXPO 2012October 24, 2012
DALLAS—October 24, 2012—KBA North America is celebrating its attendance at GRAPH EXPO 2012 in Chicago with the sale of a large-format KBA Rapida press and a packed booth during the entire duration of the show. Printers were eager to learn more about KBA’s exciting drupa innovations, including its entry into the digital press arena and new industry-first features for its line of offset presses. GRAPH EXPO 2012 was held from October 7-10, 2012 at Chicago's McCormick Place.
“We had a well-attended booth of decision-making printers who were eager to learn first-hand about our drupa innovations and new service program,” says Mark Hischar, KBA president and CEO. “We were very honored to partner with Meredith-Webb Printing Company again and agree to deliver a second KBA press—this time a KBA large-format Rapida 162a 64˝ seven-color—to its facility in North Carolina.”
At GRAPH EXPO 2012, KBA formally introduced its Service Select Efficiency Analysis program for its sheetfed customers. With Service Select EA, KBA helps its customers identify critical function areas that may be influencing productivity using press historical data. When analyzed, a plan of action can be developed to address potential weaknesses that could be hindering optimal efficiency of a press. Service Select EA is a great tool for the printer, noted Hischar, and customers are simply thrilled at the results. At its GRAPH EXPO booth, KBA called together a team of experts that set up a system to allow KBA to go live to a customer’s press right from the booth to clearly demonstrate the power of Service Select EA.
During the second day of the show, executives from Meredith-Webb Printing Company, a Burlington, NC printer celebrating its 60th anniversary and offering services ranging from direct mail to packaging, arrived at the KBA booth to put ink on a new contract for a KBA Rapida 162a 64˝ seven-color press with coater and UV capabilities. Travers Webb, president, and Kelly Webb, executive vice president, proudly signed on for their second KBA press. The first press was a KBA Rapida 106 41˝ six-color ten-unit press with double coaters and 12-ft extended delivery, which was installed in November 2010. The new large-format Rapida 162a will be delivered to Meredith-Webb in early 2013.
At its annual press conference, KBA president and CEO Mark Hischar, announced that KBA is growing its market share and enjoying record levels of customer satisfaction. “We ship over 90 percent of our parts orders within 24 hours with an accuracy of over 99 percent. Our 24/7 remote maintenance team has presses back in production on the first call in over 80 percent of the situations. Judging from the number of applications we receive from competitors’ employees, it appears we are the only major press manufacturer that has been steadily increasing the number of trained technicians available to support the equipment in the field. We have concentrated on assisting our customers to ensure their KBA presses are being fully optimized.”