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ISO 9002 registration?The F.P. Horak Co.

January 1998

Once the Quality Council adjourned, Horak only had a few days to prepare for the pre-assessment. It was hectic. Employees even began to question the necessity of the pre-assessment.

Krzyminski could think of plenty of reasons. The pre-assessment would check the thoroughness of Horak's internal audit. It would also give employees an opportunity to take part in something similar to an actual audit.

Two days didn't provide enough time to implement the council's suggestions and fix all of the problems the internal audit unveiled. Still, Horak did make improvements.

After the internal audit, Krzyminski reported that employees lacked a clear understanding of documentation. When the auditor conducted the pre-assessment, however, he found a knowledgeable staff. After the internal audit and management review, employees brushed up on documentation.

"It was amazing how much awareness was created in two days," Krzyminski says.

Room for Improvement
Horak didn't score high marks in all areas, however. The auditor pointed out some minor non-conformances, such as maintenance (element 4.9)—that is, the preventive maintenance of equipment.

While Horak kept records of maintenance and acknowledged maintenance in the quality manual, the auditor expected written procedures that stated who is responsible for maintenance, how often it happens, and what it entails. Horak didn't have these procedures. So Krzyminski will prepare them in time for the actual audit.

Not all of the auditor's remarks were surprising. He noted flaws in element 4.7, control of customer-supplied product, confirming the internal audit's findings.

Horak's written procedure for element 4.7 states that customer-supplied product, such as film, must go through the receiving department, where it is inspected and verified. But this didn't always happen.

"Film doesn't come in through shipping and receiving," Krzyminski explains. "It comes in through next-day air and goes to CSRs."

People still inspected the film, but not the people specified in the procedure. That's a non-conformance. So Krzyminski will rewrite the procedure to reflect what really happens to customer-supplied product.

Krzyminski will also have to correct the problems mentioned in the auditor's official report—once he receives it. He doesn't expect a bad report. In fact, if the pre-assessment had been an actual audit, Horak might have received ISO 9002 registration.

"It went pretty well," Krzyminski offers."

—Jerry Janda

Next Month: The auditor's report.


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