InfoTrends Expects Digital Mailbox Volume to Hit Two Billion Documents in 2015

WEYMOUTH, MA—Dec. 6, 2011—InfoTrends has completed a vital study of the digital mailbox services channel. is designed to help serve the new universal delivery needs of today’s connected and tech-savvy consumers through digital delivery of critical customer communications, as well as payment, archiving and other account management tools.

“The Emergence of Digital Mailbox Services: Moving Beyond Online Bill Consolidation in the U.S.”
report is based on an extensive analysis of surveys with more than 1,500 consumers and 300 businesses across eight vertical markets, along with in-depth interviews with 25 leading service bureaus, billers, financial institutions, and digital mailbox service providers.

InfoTrends estimates that digital mailbox services will deliver 2 billion paperless transactional documents to U.S. consumers in 2015—representing 7 precent of all transaction documents, 19 percent of all paperless delivery, and $323 million in transaction document delivery fees alone.

Expected Distribution of the Transaction Delivery Market (Volume)

Digital Mail

“All players in the customer communications delivery value chain will be impacted by digital mailbox services as volumes shift, the economy changes, and new competitors, partners, and suppliers emerge,” commented Matt Swain, an associate director at InfoTrends. “It is critical that companies understand the opportunities that digital mailbox services present and the future impact this emerging channel will have on their businesses.”

Existing and announced providers in the United States currently include doxo, Manilla, Volly, and Zumbox—which all enable paperless delivery options of multiple types of critical customer communications, among other services.

“The Emergence of Digital Mailbox Services: Moving Beyond Online Bill Consolidation in the U.S.” is available for immediate purchase. For more information, contact Jennifer Skerrett at (781) 616-2111 or e-mail

About InfoTrends
InfoTrends, a Questex company, is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their businesses.