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Heidelberg Revises Approach to Parts and Service

January 29, 2010
KENNESAW, GA—Jan. 29, 2010—Heidelberg’s newly revised approach to parts and service is earning high marks from its customers. The recent introduction of several products, including e-Call intelligent notification service, Web-based Remote Diagnostics, Installation Planning and Press Registration Evaluation, combined with budget-friendly “Smart Pricing” and a two-year extended warranty on Original Heidelberg Replacement Parts, has given customers a variety of convenient, affordable options for risk-free preventive maintenance. Best of all, Heidelberg Systemservice provides customers with the assurance that work on their valuable investments will be performed exclusively by highly skilled Heidelberg technicians.
Priceless Peace of Mind
“We demand a lot from our equipment, including our 6-color Speedmaster XL 105,” said Phil Stolze, owner of Stolze Printing in Bridgeton, MO. “It’s the only full-size press in our shop, so it’s important for us to avoid any unplanned downtime. Needless to say, 24-hour access to Heidelberg Systemservice has been a tremendous advantage. Buying a new press and having it covered for three years, we also know in advance what our maintenance costs will be and can build it into our pricing. And when you know that Heidelberg Systemservice experts will be coming in regularly to comb the press for worn parts and other potential problems—that’s an unbeatable recipe for peace of mind. With built-in Remote Diagnostics, we’ve even had press issues resolved from Germany.”
In revamping its Systemservice options, Heidelberg has made a good thing even better. In addition to improved “Smart Pricing” and extended parts warranty, Heidelberg Systemservice now offers expanded regular service hours and “plan ahead” pricing on presses manufactured in 2000 or earlier. The company continues to log significant sales of its equipment relocations, product upgrades, full service agreements, and Systemservice 36 conversions, all designed to help its customers avoid unplanned downtime and keep their Heidelberg presses running in peak condition.
“At Bramkamp Printing, we recognize the importance of eliminating downtime on our equipment. Our Systemservice program with Heidelberg keeps us in constant production mode,” adds Larry Kuhlman, president of the Cincinnati, OH-based company, which recently extended the Systemservice maintenance contract on its three-year-old six-color Speedmaster 74 perfector with coater. “We value our relationship with Heidelberg and understand the importance of maintaining our equipment. This Systemservice contract represents peace of mind and insurance for our company to increase productivity and uptime for our customers.”

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