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Graphics Innovations Extends Heidelberg Systemservice 36Plus Coverage

January 30, 2009
KENNESAW, GA—January 30, 2009—Heidelberg USA has announced that Graphics Innovations of Richmond, Va. is the first U.S. customer to extend its Systemservice 36plus program, following three years of successful results. The company, one of the first to experience the benefits of Systemservice 36plus, has chosen to partner with Heidelberg Systemservice for an additional two years by purchasing the Heidelberg Partner Program Full Service Agreement. The initial suite of services was included with the purchase of the shop’s new 6-color Speedmaster SM 102 press more than three years ago.
“Our equipment is performing better than ever, and we’ve reduced operating costs while increasing productivity across the board,” said Pat Patterson, the company’s president. “Heidelberg’s Systemservice 36plus has provided unmatched support for our business. I am confident that our investments are fully protected, which is rare in this uncertain market.”
As his initial three-years under Systemservice 36plus neared its end, Patterson compared the cost of extending coverage under the Heidelberg Partner Program Full Service Agreement to the potential cost of experiencing unplanned downtime, paying for essential spare parts and outsourcing service technicians. After weighing the options, the decision was an easy one.
“Before installing the SM 102 with Systemservice 36plus, we had never used Heidelberg service,” Patterson said. “Now, the thought of using anything other than Heidelberg service is out of the question. We feel that Heidelberg is truly a partner that has invested in our success.”
Systemservice 36plus, which was introduced at PRINT 2005, includes 36 months of intelligent support services, annual maintenance inspections and full coverage of parts. Additional benefits of the 36-month service package include:
• Repair parts;

• Repair labor and travel, including expenses;

• Thorough Heidelberg Maintenance Inspection by factory trained service technicians, who often are able to identify and correct issues before a critical situation disrupts production; and

• Access to a comprehensive array of Intelligent Support Services. Expert technical support is only one phone call away, using a special Direct Priority Access telephone number. Around-the-clock Expert Support Team coverage is available through our Global Expert Support Team, which uses advanced troubleshooting tools like Remote Diagnostics to achieve fast problem resolution and reduce downtime.
“More and more print shops are realizing the benefits of today’s service options in protecting their investments, especially in a down economy,” said Michael Reschauer, Director, Business Development, Systemservice, Heidelberg USA. “Maintaining equipment on a regular basis is imperative to preventing costly downtime and meeting customer demands. Graphics Innovations is a good example of the positive impact that proactive and efficient service can have across an entire operation.”

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