Dickeson on Productivity?Dealing With Data ParanoiaFebruary 1998
Remember the "Purloined Letter" by Edgar Allen Poe? If you really have something to conceal, the best spot to hide it is in the most obvious place possible. It just won't be seen. One of the problems we have today is "information overload." There's just so much statistical stuff around us we don't see it. So if I handed you my customer list together with last year's sales data for each of them, what would you do with it? Go out and steal all my customers?
Hold it. Time for a reality check. If you posted last month's income statement on the bulletin board by the coffee maker, what would happen? Would everyone come flocking in for a raise at the end of a good month? Would everyone come marching in volunteering to take a pay cut in a bum month? Reality check, please.
We're observing the distinction in response to information between our emotional side and our logical persona—between the right and left brain lobes. Image vs. reality is the conflict we're experiencing. We have an image—a perception—that secrecy and non-disclosure are needed to preserve our vulnerabilities, our insecurities. But our logical brain is saying, at the same instant, "Who gives a rat's patootie?"
Share Your Secrets
Why am I holding my cards so close to my vest? Isn't it time for me to create an environment where people derive satisfaction from their efforts beyond the mere monetary? Check the upside against the downside. What do you have to gain by secrecy? What do you have to lose by it? When you ask the "patootie" question that's what you're doing. You're balancing the left against the right brain side—logic against emotion.
Most of the time, I submit, you'll find that you have lots more to gain by disclosure. First, you create an environment of trust—trust among employees, customers, suppliers and competitors. You establish and foster an image of openness and honesty. Isn't that what we call integrity?
Within the company, you're disclosing data to the stakeholders. Employees of the company are committed to the success of the company. In a ham and egg omelet, stockholder hens are involved but employee hogs are committed! Employees are giving their active lives to the company and in return the paycheck pays their mortgages, groceries, car payments and keeps their kids in Nikes.
Outside the company, who's really interested in your data? Other than the bank and the IRS, I mean. What could they even do with your information if they had it? So why the fear that someone may hack into your computer system and see the numbers? Most of the hackers seem to be teen-agers having fun defeating security systems. Well, you know teen-agers. They used to tip over outhouses for sport. Now they play with computers.
I'm aware of companies that are afraid to hook up to the Internet or put up a Web site for fear that someone can sneak into their files and peek at their figures. Their loss is opting out of the communications medium that is becoming a norm for business and industry. I know—you shouldn't use a microwave because the radiation will zap you, use a cell phone because it will fry your brain, or accept e-mail because someone's going to plant a virus in your computer. See what I mean? Paranoia.
—Roger V. Dickeson
About the Author
Roger Dickeson is a printing productivity consultant based in The Woodlands, TX. He can be reached via e-mail at firstname.lastname@example.org or email@example.com; or via fax at (281) 362-7572.