Open Enrollment | Subscribe to Printing Impressions HERE
Connect
Follow us on
Advertisement
 

Hiring Practices — Finding the Right Fit

December 2006 BY CHRIS BAUER
Managing Editor
CHOOSING THE right employees is a key decision for printing companies. Facing short deadlines and tight margins, the addition of a below-par performer can prove costly for a graphic arts provider.

“There is a lot of data which says that the cost of a bad hire is about two and a half times the person’s annual salary,” says Debra Thompson, president of human resources consulting firm TG & Associates in Tucson, AZ. “That is measured in terms of the wages paid, the cost of rework that was necessary, the cost of customers lost because of bad service, and even the cost of replacing good employees who got fed up with carrying the load for the bad performer and left.”

On the other hand, Thompson states that the benefits of having a top performer include:

• 40 percent improvement in productivity, meaning much higher sales-per-employee.

• 49 percent improvement in profitability because of better management skills and the higher sales-per-employee.

• 67 percent improvement in revenues due to better customer satisfaction leading to more sales.

According to Kris Lerdahl, human resources coordinator for Suttle-Straus in Waunakee, WI, finding workers with the right skills remains a challenge for printers. Suttle-Straus attempts to make itself more attractive to potential candidates by offering competitive benefits, a professional atmosphere and a great workplace, she notes.

“When we advertise for open positions, we sell our company and benefits first,” Lerdahl explains. “Informing potential employees what we’re all about makes them want to work here. We often have local high school and vocational school classes come through for tours to generate interest in our company and the opportunities that we provide. We try to generate local news stories that keep our name in the public eye. We also work closely with our temporary help agency to identify workers who can transition from temporary to permanent status.”

Michelle Waterhouse, director of personnel at Columbus, OH-based Hopkins Printing, has noticed that skilled workers are not moving around as much anymore. Employees are not leaving Hopkins Printing, and Waterhouse is not seeing as many people dropping by to fill out applications. To offset this trend, Hopkins Printing focuses on developing its own quality employees.

“Someone with a strong work ethic and desire to learn is a perfect candidate to be one of our future top performers,” Waterhouse asserts. “We don’t turn down a qualified or really experienced person who seeks an interview, even if we don’t have a position open. We give a tour and talk about the future. We get to meet them; they get to see what we are doing here and, hopefully, in the future we can all work together.”
 

SPONSORED CONTENT

MORE ON BUSINESS MANAGEMENT >>

FROM THE BOOKSTORE

The graphic communications industry is facing some very serious challenges, but that doesn't mean there isn't still a lot of life and opportunity in our future. 

Competing for Print's Thriving Future focuses on how printers can create their own positive future by understanding and taking advantage of the emerging changes — the changes that are shaping the printing industry of today and tomorrow. 

Use the research, analysis, and forecasts in this book to: 
• Assess the changes taking place
• Understand the changes
• Design a plan to deal with the changes

Topics include: 
• Economic forces, life cycle, and competitive position
• Place in the national and global economies
• Industry structure, cost structure, and profitability trends
• Emerging market spaces--ancillary and print management services
• Competitive strategies, tactics, and business models
• Key practices of SuperPrinters
• Combating foreign competition
• Social network usage
• A ten-step process to survive and thrive Competing for Print’s Thriving Future

The graphic communications industry is facing some very serious challenges, but that doesn't mean there isn't still a lot of life and opportunity in our future. “Competing for Print's Thriving Future” focuses on how printers can create their own positive future by understanding and taking advantage of the  changes that...

ORDER NOW

 

COMMENTS

Click here to leave a comment...
Comment *
Most Recent Comments: