Bell and Howell Signs Service Partnership Agreement with Mutoh America
DURHAM, NC—July 12, 2012—Bell and Howell, a leading provider of solutions and services for paper-based and digital messaging, has signed a service agreement with Mutoh America, a leading manufacturer and distributor of wide-format printers. As a national service provider, Bell and Howell will provide field support to Mutoh’s warranty and extended-warranty customers in the continental United States, and will support time and materials customers with parts and labor.
“We are very pleased to support Mutoh in extending the value of their high-quality systems with rapid service and complete problem resolution,” said Peter Dutka, executive director of business development and services marketing for Bell and Howell. “Our service organization consistently earns the highest marks for customer satisfaction, which is one of the things that sets us apart from our competition. We are confident that we will achieve the same high standing with Mutoh’s customer base, and look forward to the opportunity to serve them.”
“We selected Bell and Howell as our national service provider based on their reputation and their demonstrated success and experience servicing equipment in a wide range of industries,” said Mike Bisson, director of service at Mutoh. “Our reputation, and that of Bell and Howell, provides the utmost assurance that our clients will receive the support they need at fast turnaround times. We are confident in Bell and Howell’s ability to deliver the excellent experience Mutoh’s customers expect.”
Over the past several years, Bell and Howell has entered into multiple service alliances that expand the scope of the company’s core business. Bell and Howell’s North American field service organization is one of the largest in the industry. It is supported by a live, U.S.-based, 7×24 call center, Technical Assistance Center, Command Center for service escalation, and proprietary tools that enable real-time resolution of customer problems.
About Bell and Howell
Bell and Howell is a leading provider of solutions and services for paper-based and digital messaging. The company’s complete portfolio includes products that reduce production and postage costs; increase operational efficiency, message impact and relevancy; and ensure integrity and quality. Supporting these solutions is one of the largest dedicated service organizations in the industry. The company is headquartered in Durham, NC, and maintains facilities in Wheeling, IL; Bethlehem, PA; and Rochester, NY.
Mutoh Industries, founded in 1952 in Tokyo, celebrates 60 years of business beginning as a manufacturer and distributer of mechanical drafting products. Since then, ISO 9000-certified Mutoh Industries, Ltd. has become the world’s foremost manufacturer of large-format piezoelectric printers. In April, 2007, Mutoh Holdings Co, Ltd. was established as a holding company of affiliates including Mutoh Industries, Ltd. Mutoh has engineering, manufacturing and distribution centers in Japan, Belgium, Germany, Singapore, Australia, China and Phoenix, Arizona.
Source: Bell and Howell.